privacy policy

Altadena candle company is committed to protecting your privacy. This Privacy Policy

explains how we collect, use, and protect your personal information when you visit

our website.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide

When you make a purchase, sign up for our newsletter, or contact us, you may provide:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party payment processors)

1.2 Automatically Collected Information

When you visit our Site, we automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the Site
Cookies and tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information from:

Social media platforms (if you engage with us via social media)
Payment providers for transaction verification

2. How We Use Your Information

We use the information collected to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send marketing emails (only with your consent)
Detect and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share information with:

Service Providers (payment processors, shipping partners)
Legal Authorities (if required by law or for fraud prevention)

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

6. Your Rights & Choices

Access & Update: You can request access to or updates of your personal information.
Opt-Out: You can unsubscribe from marketing emails at any time.
Delete Data: You may request the deletion of your data, subject to legal obligations.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 Email: marike@altadenacandleco.com
📍 Altadena, ca