Store policy
Order Processing & Shipping
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Orders are processed within 1-3 business days after
Payment confirmation. -
Shipping rates are calculated at checkout based on location And order weight.
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We offer standard and expedited shipping options. Estimated delivery times:
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Standard: 3-7 business days
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Expedited: 1-3 business days
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We currently ship within the unites states. International shipping isn't currently available.
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You will receive a tracking number via email once your order ships.
Returns & Refunds
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We accept returns on unused and unopened candles within 14 days of delivery.
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To initiate a return, contact us at marike@altadenacandleco.com with your order number and reason for return.
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Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part.
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Refunds are issued within 5-7 business days after receiving the returned item.
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Sale items and custom orders are non-refundable.
Damaged or Incorrect Orders
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If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
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We will offer a replacement or full refund for damaged or incorrect items at no additional cost.
Candle Care & Safety
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Always trim the wick to ¼ inch before lighting.
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Burn candles on a heat-resistant surface away from flammable materials.
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Do not burn for more than 4 hours at a time.
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Never leave a burning candle unattended or within reach of children and pets.
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Discontinue use when ½ inch of wax remains in the container.
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See in depth candle care tips
Payment & Security
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We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
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All transactions are encrypted and secure. We do not store payment information.
Privacy Policy
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We respect your privacy. Your personal information is used only to process orders and will never be shared with third parties. You may view our full privacy policy here.
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You may opt-in to receive promotional emails, and you can unsubscribe anytime.
Contact Us
For any questions or concerns, please reach out to us at:
📧 marike@altadenacandleco.com
📍 altadena, ca